I've had two experiences with Golden State Garage Doors and both were fabulous!
The first time I called, was right before closing and Mike answered the phone, I explained that my garage door kept almost closing and then stopping and retracting just before it hit the ground. He said it must be a sensor. He had me go look and see if the sun was hitting it... sure enough that was the problem. I really impressed by his help and willingness to solve it for free over the phone. So when I had a problem with my garage door a week a week ago I knew who to call! Rand came out and fixed the problem and gave it a long overdue tune-up. I highly recommend them!
Golden State installed my new double garage door almost three years ago. It still looks new, operates like new and has been great. I have recommended them to several friends and we are all happy with both the product and the service.
Just a note to thank you for being there when we needed you. Sharon, you answered the phone so warmly and ready to serve and troubleshooted with me to help me understand what the problem might be. Seth, you always show up with SMILES and always know exactly what to do and do it fast! Your pricing is reasonable and we working with Golden State Garage Doors has been a pleasure. We are always happy to refer people to you. Thank you!
Cathy & Dan N.
Seth came out to our house to repair our garage door. He spotted the problem immediately, replaced worn parts, and serviced the door quickly and efficiently. He was very patient and clear explaining to me what he was doing and how I can keep the door in good working condition. Seth was very professional and very thorough. He did a great job, was on time and cordial, and provided all the information that I needed. Excellent service. Thank you!
John L. (San Diego, CA)
Golden State first installed my garage door 12 years ago. Each year, I have them come out and service it, and it always work beautifully! Thanks, Golden State!
Lisa P. (San Diego, CA)
I have been very satisfied with my garage door and opener, and with the service that I have received. Seth has been an excellent service provider. I might submit an online review, but would like information about privacy issues before I do that. Could you please let me know how my personal information would be used and displayed, if I did that? Thank you.
Corinne N. (San Diego, CA)
I want to send a heartfelt Thank You to Seth! Very nice young man, great service and friendly! Thanks again Seth for fixing my door this morning!
Antoinette O. (San Diego, CA)
Highly recommend Golden State Garage Doors! Far exceeded my expectations. Super efficient and fast service. High quality product and super friendly installers. Will have all our service and repairs done here, and you should too!
Dr. & Mrs. Mikael Bergdahl (San Diego, CA)
When the spring broke on my garage door, I called Golden State Garage Doors in Santee to the rescue. Seth was here shortly and very professionally replaced the spring. Seth was very helpful with maintenance and answers to my questions. I highly recommend Golden State. Thanks for fixing my door.
by Marianne B. (Santee, CA)
I just wanted to Thank You for sending Seth to my home today. I was having a major problem with my garage door. Seth was prompt and prepared and courteous. I felt very secure with his servicing my door. He answered my questions and gave me some advice on keeping my door working well. I Thank You for your prompt response to my call and for sending a very experienced, courteous repairman. Also, Thanks Again, Seth.
by Donna (Imperial Beach, CA)
I moved into a new house, and the garage door wasn't working properly. Took a shot in the dark calling Golden State since they had installed the doors at the apartment I moved from. Called Friday afternoon, got appointment for first thing Monday morning. Seth came out, right on time, got it working in no time flat and showed me how to keep it well maintained to avoid future problems. Would definitely recommend them, and will be using them for the other repairs my garage door needs (since it is 20 yrs. old or so!). Thanks again!
by Angela (San Diego, CA)
We had such a great experience with your company today. Thank you, Seth, for superior customer service! Seth was on time, diagnosed what was needed an repaired/replaced things right on the spot. In these days of sometimes marginal customer service we certainly appreciated the "old fashioned" way. Great job, Golden State!
by Steve W. (San Diego, CA)
Seth was on-time and extremely courteous and friendly. He found the problem with the garage door opener quickly, made the repair quickly and the charge for the service was fair. We have used Golden State Garage doors in the past for installation and service and have always been more than happy with the service.
by Frank and Karen L. (San Diego, CA)
Just had a great job done by a fine representative of you company. Seth was on time, diligent in getting the job done quickly and professionally. We've had nothing but great success with your firm over the past 15 or so years, and will continue to recommend you to our friends and family.
by Mike D. (San Diego, CA)
"I called yesterday for service on my garage door and you sent your technician out the next day to take care of my problem. He was courteous and professional and with some ingenuity fixed the problem. Everyone talks about customer service, but you deliver. I appreciate your prompt response."
by Anthony O. (San Diego, CA)
"I am writing in response to your Customer Response Card. We have been engaged in, to us, a massive remodel project including landscaping, stucco, new windows & doors and painting inside & out since June of this year. We have solicited bids and hired or rejected many, many contractors since beginning this project.
Your company stands out, as an example of what all contractors should endeavor to accomplish. From my first solicitation of bid to receipt of your letter thanking us (!) for the opportunity to serve, you have exemplified how a good business should act towards its customers. In the beginning, your salesman, Curtis, was not only on time but early, he was clean and dressed appropriately, he had superior knowledge of your product and briefed us on both the product and your company. He attempted to close the sale twice and got a commitment based on providing us with good information to fit the door into our remodel schedule.
Your installation person, Troy, was on time, quick, polite and left a clean work surface when he was done. His explanation of a missing part was understandable and we were made to feel that we were not being shorted anything. Sharon in your office has been extremely helpful in rescheduling the installation of a missing part. Her professionalism and polite demeanor have been a joy to work with for my wife, who, unfortunately, has had to deal with several contractors much less professional than yourselves.
We have already recommended your company to the Himmer's for whom I believe you have installed a door. We will continue to recommend you to anyone in the market for a Garage Door. Thank you for making your part of our remodel experience so enjoyable."
by Bruce & Frances-Ann B. (San Diego, CA)
"Just wanted to call and thank you for the good service and price on the door. Believe me, I have been through all the other door companies and frankly all they are interested in is getting in and out, always trying to hit you for extra. You did exactly what you said you would do."
by Carl H. (San Diego, CA)
"First of all, let me thank you for sending Seth to change the old, tired door seal. He replaced it with a much nicer and thicker version.
Secondly, thank you for hiring Seth as an installer/trouble-shooter. Seth is a friendly, engaging young man who represents your business in a positive light. In this time of economic downturn, it is even more important to hang on to the employees who add to the business. Seth is such a person.
As a small business owner myself, I just thought you should know."
by Marvin H. (La Mesa, CA)
"Thank you for your excellent service. Everyone in your Golden State Garage Door Company has always been extremely nice to deal with. If all the companies and people we have to do business with gave your type of service, life would be much nicer and easier."
by Thelma L. E. (Santee, CA)
"Thanks for your help with my garage door. It's terrific! I appreciate your flexibility and attention to customer service!."
by Deb R. (San Diego, CA)
"This is a letter of thanks for the excellent service I received when I approached your company by phone about a concern with my garage door. Sharon was my first contact whose knowledge about products, problems, solutions, service available and price were carefully laid out for me. After arranging for a service call and the time frame available, I couldn't have been more pleased to have your service man, Gene at my door at the precise time. His whole demeanor projected a thoroughness in knowledge and performance and I am now the proud homeowner of a newly installed garage door opener that just glides - smoothly and quietly. My Liftmaster Professional is wonderful and again I thank Sharon and Gene for the professional job I was given."
by Annette D.F. (Santee, CA)
"I was very happy with the service Miles & Timmy did today. I will definitely recommend your company to all my friends!."
by Michele A. (La Mesa, CA)
"I wish to thank Donna for working my schedule to get my garage doors installed. I had to reschedule a couple of times and she was very polite and understanding. My new garage doors make quite a difference to the curb appeal of my house. I have already had a few neighbors inquire about my doors and I will recommend your company highly."
by Susan S. (La Jolla, CA)